Evaluasi Tata Kelola Teknologi Informasi di Perusahaan Manufaktur Otomotif: Pendekatan Menggunakan Kerangka Kerja COBIT 2019
Abstract
Teknologi Informasi sudah menjadi bagian dari sebuah komponen penting dalam sebuah perusahaan, perusahaan otomotif di Indonesia sendiri tentunya memiliki menghadapi tantangan dalam mencapai KPI operasional teknologi informasi yang ditargetkan khususnya terkait dengan ticketing helpdesk dimana terdapat abnomalitas pada naiknya jumlah ticket problem dari waktu ke waktu. Melalui pengukuran kapabilitas tata kelola IT menggunakan COBIT 2019 pada tahun 2022, ditemukan bahwa aspek business continuity and availability belum sepenuhnya tercakup. Hal ini menyebabkan peningkatan jumlah tiket di Divisi CIT, memicu peningkatan biaya operasional perusahaan akibat penambahan sumber daya manusia. Analisis kapabilitas TI menggunakan skala COBIT 2019 dan model Capability Maturity Model Integration (CMMI). Studi ini bertujuan untuk mengukur tingkat kapabilitas tata kelola layanan teknologi informasi di Divisi CIT perusahaan manufaktur. Menggunakan kerangka kerja COBIT 2019, penelitian ini merancang rekomendasi berdasarkan hasil pengukuran
Downloads
Copyright (c) 2024 Hans Brillian Thehawijaya, Ahmad Nurul Fajar
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International. that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
.png)
