Human Resource Development to Improve Employee Performance at the Sulawesi One River
Regional Center, North Sulawesi Province
Syntax Idea, Vol. 6, No. 07, Juli 2024 3245
Performance has become a terminology or concept used for various discussions and
discussions, especially in the framework of encouraging the success of organizations or
human resources. Especially today, organizations are faced with the challenges of high
competition, the era of global market competition, advances in information technology, and
increasingly wide demands of customers or service users (Putri & Muid, 2017). In fact,
performance is a key question to the effectiveness of work or the success of an organization
where an institution or organization depends on the resources it has where human resources
are the most important resources in an organization or institution.
Human resources are the most important or main asset for an organization or institution
that is an active planner and actor in all activities carried out in the organization or institution
(Dessler, 2015). Human resources have thoughts, feelings, desires, status, and educational
backgrounds whose mindset can be brought into an organizational environment. In other
words, the success of an organization or institution is supported by the existence of qualified
human resources who are motivated to carry out the tasks and responsibilities given and have
attitudes and behaviors as well as habits, ethics and morals and have skills as the ability to
carry out the tasks given (Rosi, Suparman, & Pdi, 2020).
An organization or institution is formed to achieve a certain goal. Organizations can be
in the form of improving services, fulfilling market demands, improving the quality of
products or services, increasing competitiveness, and improving organizational performance.
Each organization, team, or individual can define its own goals. The achievement of
organizational goals shows the work results/work achievements of the organization and shows
as the performance or performance of the organization. The results of the organization's work
are obtained from a series of activities carried out by the organization. To ensure that these
activities can achieve the expected results. Management efforts are needed in carrying out
their activities through human resource development, including the human resource
development process.
The human resource development carried out includes various tasks in operational
activities, to improve the performance of employees consisting of various sections
(Rosmajudi, 2019). The implementation of human resource development at the Sulawesi I
River Regional Center of North Sulawesi Province is aimed at providing additional
knowledge in the form of theory and practice for employees. With the knowledge gained in
the training, it is hoped that employee performance can improve. Office operational activities
are mostly carried out by operational employees. To be able to carry out operational activities
properly, skilled and good performance operational employees are needed. The Sulawesi
River Regional Center I, North Sulawesi Province carries out human resource development
for its operational employees with the aim of being able to improve employee performance so
that it can support the company's operational activities to the maximum.
The implementation of human resource development must be well planned to get
satisfactory results and in accordance with expectations. Before implementing, it is necessary
to conduct an analysis to find out the type and method of development needed by employees.
Choosing the right method will help in the smooth implementation. To find out whether the
results obtained are in accordance with the objectives, an evaluation of the implementation of
human resource development is needed. With careful planning, it is hoped that the
implementation of human resource development can run in accordance with the goals that the
company wants to achieve (Puspita & Harto, 2014).
The Human Resource Development Strategy (HR) must be in line with the
organization's business strategy, because to achieve the business strategy that has been
outlined, the cooperation of human elements that support it is needed. Therefore, to achieve